Navigate complex technology with research, thoughtful design and practical project management. Start with the people who use a system, align teams around a shared north star, and turn ideas into workable solutions through implementation and ongoing improvement.
Arc North Consulting helps organizations understand their needs, coordinate complex projects and put technology into practice. The practice connects a constellation of researchers, delivery teams, everyday users and technology partners around clear priorities, removing roadblocks and helping teams move from decisions to delivery.
Map the terrain ahead through interviews, observation, workflow mapping and evidence review. Understand what people need and where work gets difficult. Frame the right problem with users and teams, then turn findings into clear requirements and practical recommendations.
Give teams a shared north star, supported by clear plans, milestones and responsibilities. Keep operational and technical teams moving forward by resolving roadblocks, managing risks and dependencies, and following through on decisions. Coordinate consultant capacity, staffing and resource allocation to balance workloads and match the right skills to each stage of delivery.
Help teams prepare for launch with workflow design, testing, readiness planning and issue coordination. Provide command center and hands on support through go live and stabilization.
Prepare users, teams and leaders with role based learning, practical training materials and coaching. Shape learning around real tasks and user feedback. Support superusers and help teams build confidence as new workflows take hold.
Improve digital services, scheduling and everyday workflows so technology works better for the people who use it. Identify friction, prioritize improvements and support configuration and testing. Use user feedback alongside operational measures to assess results and guide ongoing refinement.
Support text based reminders, communication campaigns and targeted outreach. Define audiences, coordinate follow up workflows and respect communication preferences and consent. Help teams track engagement and connect people with relevant services and timely information.
Turn complex data into practical insights with reporting dashboards and analytical tools. Help teams define meaningful measures, explore trends and build actionable reports to monitor engagement, quality and operational performance. Support report validation and training so teams can use analytical tools confidently.
Design and build custom electronic tools around the way teams work, including workflow applications, interactive dashboards, digital forms and project trackers. Explore ideas with the people who will use them, translate needs into practical prototypes, and test early. Refine tools through feedback so they simplify everyday tasks and support clearer decisions.
Support implementation, management, training and ongoing support for technology partners and tools. Optimize AI enabled workflows, documentation and knowledge sharing through needs assessment, workflow design, testing and adoption support. Coordinate vendors, delivery milestones, user training and issue resolution, then use staff feedback and operational measures to guide ongoing improvement.
Arc North Consulting brings award winning experience in informatics, implementation, training and optimization to complex technology projects. The practice combines research and thoughtful design with practical delivery, aligning workflows, governance, teams and technology partners around shared goals.
Informaticist supporting users, staff and leaders during a dual instance Epic implementation; escalated critical issues through the command center.
Ambulatory analyst supporting care delivery in a federally qualified health center (FQHC), with build and testing across telemedicine, MyChart virtual visits, digital intake, remote patient monitoring and documentation.
Experience with organizations including Scripps Health, UW Medicine, Providence Health, John Muir Health, PeaceHealth and Project Access NOW. Work spans Epic training, workflow consulting, implementation and optimization support.
Recognition for research, quality improvement and service delivery.
Fellowship recipient, with a foundation in research and professional development.
Quality improvement work contributing to a value based care bonus.
Contributions to patient centered primary care home recognition.
Let’s discuss your research questions, project priorities, implementation plans, targeted outreach, reporting and analytics, custom electronic tools, AI optimization or technology partnerships, and where practical support would make a difference.